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Who attends Workforce Innovation Expo.
Senior leaders from HR, people, operations and technology across UK retail and hospitality. Every place is checked before it is confirmed.
The people who run the frontline workforce.
Attendees come on an invite-only basis. They are the people responsible for hiring, scheduling, training, engagement and the systems behind them, at some of the biggest chains and franchises in the UK.
Most have budget and the authority to make changes in their business. That's what makes the conversations on the day so useful, whether you're comparing notes with a peer or talking to an exhibitor.
From growing brands to household names.
A third of the room works for businesses turning over more than £1bn, and more than half work for employers with over 1,500 staff.
Who you'll meet on the day.
A sample of the roles attending, across HR, people, operations, talent, learning and technology.
- Chief People Officer
- CHRO
- Group HR Director
- HR Director
- Head of People
- Head of Human Resources
- COO
- Director of Operations
- Managing Director
- CTO
- CIO
- Head of Technology
- Head of Technology Operations
- Head of Innovation
- Head of Talent Acquisition
- Director of Talent Acquisition
- Head of Recruitment
- Head of Frontline Recruitment
- Group Head of Learning and Development
- Director of Learning, Development and Training
- Head of Talent Development
- Head of People Operations
- Head of People Transformation
- Head of Workforce Management
- Workforce Systems Manager
- People Systems Manager
- Labour Efficiency Manager
- Head of Rewards
- Employer Brand and Attraction
- Head of Logistics
- Finance Transformation Manager
Every part of retail and hospitality.
Only people who work for retail and hospitality businesses can attend for free, so everyone in the room shares the same kind of workforce challenges.
- 01Hotels and accommodation
- 02Specialty and general retail
- 03Contract catering and workplace hospitality
- 04Restaurants and casual dining
- 05Supermarkets and grocery
- 06Fashion and department stores
- 07Leisure, holiday parks and attractions
- 08Travel and transport hospitality
- 09Home, garden and DIY retail
- 10Betting and gaming
- 11Variety and discount retail
Leaders from these businesses attended.
A selection of the retail and hospitality businesses whose teams attended Workforce Innovation Expo 2026.
A few of the people who attended in 2026
- Chief People OfficerMoto Hospitality
- Head of Workforce ManagementMarks and Spencer
- Director of WFM OperationsCompass Group UK&I
- Director of OperationsGAIL's Bakery
- People DirectorThe Very Group
- Director of Central OperationsDunelm
- Retail DirectorPaddy Power
- L&D DirectorJimmy Choo
- Head of PeopleDishoom
- Director of OperationsHilton
Join them on 22 September 2027.
Free for people who work in retail or hospitality. Every application is reviewed and you'll get an email within 48 hours to confirm your place.