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Case studies from the people who did it.
Retail and hospitality brands and the partners they work with, on stage together, talking through real projects and what changed as a result.
What was on stage in 2026.
These were the case studies at Workforce Innovation Expo 2026. Each one paired a brand with the partner it worked with, so the audience heard both sides of the story.
Your workforce is leaking profit, let's fix it
Labour is one of the biggest costs in retail and hospitality, and outdated workforce processes can quietly waste a lot of it.
Aaron Locke from Kendra Scott, a US jewellery retailer with 200 stores and 3,000 employees, joined Quinyx to share how the business gets more value from every scheduled hour, spotting unexpected demand and using AI to fix inefficiencies early.
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From games to growth: how Hunkemöller hires better and sells more
Hunkemöller worked with Equalture to change how it hires frontline staff, aiming to find the right people faster with a fairer process candidates actually enjoy. Candidates rated the experience 4.35 out of 5 and time to hire was cut in half.
The people hired this way went on to outperform their peers, turning better hiring into a real driver of sales.
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What 4,000 hotel staff taught us about training that changes behaviour
Wyndham Hotels & Resorts EMEA needed compliance training that frontline teams would remember, not just complete. Zak Iqbal and Tom Winsor explained how game-based, simulation learning kept people coming back to it.
The programme reached 4,000 frontline learners, with nearly 20,000 playthroughs and an average 74% increase in knowledge.
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Three proven AI success stories every retailer should know
SolvedBy.Ai and Paddy Power showed how AI is helping with some of the most stubborn workforce planning problems, from forecasting labour demand to building schedules and sharing out holiday more fairly.
Three real examples showed how teams cut manual work and matched staffing more closely to what the business needed.
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22 September 2027. Hear them live.
Free for qualified retail and hospitality professionals. Every registration is checked before a place is confirmed.