Labour is one of your highest costs — is every pound you spend creating the value it should? While retail and hospitality leaders focus on margins, shrink and inventory, one of the biggest risks hides in plain sight: outdated workforce processes.

Aaron Locke, VP of Enterprise Services at Kendra Scott (200 stores, 3,000 employees), joins Quinyx to share how the fast-growing US jewellery retailer gets the most value out of every hour scheduled — from spotting unexpected demand to fixing workforce inefficiencies with AI before they become expensive.

When Hunkemöller partnered with Equalture to transform frontline hiring, the goal was clear: identify and hire the right people faster while creating a candidate experience that applicants genuinely enjoy and is fundamentally fair. The results have been remarkable — candidates rate the experience 4.35 out of 5 stars, and time-to-hire has been reduced by 50%.

The impact extends far beyond these metrics. High-fit candidates outperform their peers once hired, delivering higher productivity and stronger commercial results — turning better hiring into a genuine growth lever for Hunkemöller.

Wyndham Hotels & Resorts EMEA needed to deliver critical compliance learning consistently across thousands of frontline hotel team members, without training that simply gets completed and forgotten. Zak Iqbal, Wyndham's L&D Manager, and Tom Winsor from Attensi show how gamified, simulation based learning drove engagement, repetition and knowledge retention across a diverse EMEA workforce.

The programme reached 4,000 frontline learners with nearly 20,000 playthroughs, 3.1 repetitions per module on average, and a 74% average increase in knowledge. Zak and Tom cover what worked, what didn't, and what other hospitality employers can take from turning mandatory learning into training people choose to repeat.

Join SolvedBy.Ai and Paddy Power for a practical case study session exploring how AI is being used to solve some of the most persistent workforce planning challenges in retail. From predicting labour demand more accurately to building better schedules and managing holiday allocation more fairly, the session shows how AI can support faster, smarter decisions across complex, customer-facing operations.

Through three proven success stories, attendees will see how AI Labour Demand Forecasting, AI Scheduling and AI Holiday Allocation can reduce manual workload, improve planning accuracy and help teams align labour with real business need.