Seminar agenda
The must-attend event for retail & hospitality leaders driving people and technology transformation.
Our conference brings together industry leaders to share cutting-edge thinking, innovation, and lively debate. Sessions will span the full spectrum—from recruitment and staff management to the latest technology shaping the future of retail and hospitality.
Key themes for our
2026 agenda
Workforce Transformation & Strategy
Staff shortages and rising labor costs demand fresh workforce strategies. This theme covers rethinking employment models, building agile talent pipelines, and balancing efficiency with people-first practices. Case studies from leading retail and hospitality brands will show how strategic workforce design boosts resilience, performance, and readiness for future disruption.
Workforce Transformation & Strategy
Read more
Digital transformation is reshaping retail and hospitality workforce management. This theme highlights AI-driven planning, smart scheduling, payroll automation, and digital employee experience tools. Learn how technology cuts admin work, boosts labor efficiency, and lets HR focus on value. Experts will share how to choose, integrate, and scale systems to future-proof operations and drive measurable returns.
Technology & Automation
in People Operations
Read more
Technology & Automation in People Operations
Attracting, Engaging & Retaining Talent
Competition for talent is fiercer than ever. This theme examines how top organisations build strong employer brands, refresh employee value propositions, and foster cultures that keep talent engaged. Sessions will explore wellbeing programs, early-career pathways, DE&I efforts, and people analytics to predict turnover—showing how retail and hospitality leaders win the talent war through innovation, culture, and meaningful engagement.
Attracting, Engaging & Retaining Talent
Read more
Future of Work in Retail & Hospitality
The workplace is rapidly changing, requiring new skills, flexible models, and reimagined career paths. This theme looks at the future of work in retail and hospitality, from hybrid setups and gig platforms to fresh learning and development strategies. Leaders will share how they’re preparing for demographic shifts, driving innovation, and ensuring workforce sustainability amid scaling, complexity, and global competition.
Future of Work in Retail & Hospitality
Read more
2026 schedule
