James Ussher-Smith is Managing Director of TPP Retail, the technology business he has spent more than 15 years building into a trusted partner for leading retailers across the UK, Europe and the US.

With a background in software engineering, James has shaped TPP Retail around a simple belief: technology should make frontline work easier, not harder. This vision led to the development of the Retail IQ platform, removing day-to-day friction from store operations by helping retailers simplify processes, improve productivity, reduce operational costs and drive profitable growth, while creating better experiences for both colleagues and customers.

Today, TPP Retail works with brands including B&M, Pets at Home, Clarks, The Works and PayPoint, earning industry recognition for delivering technology that drives measurable operational improvements.

Passionate about the future of retail, James is a respected voice on retail innovation, digital transformation and how smarter technology can help retailers build more efficient, profitable and people-focused operations.